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Employer Name: NextGen Global Resources, LLC
Position Title: Technical Product Support Analyst II
Position Duties: Provide post-sales technical product support. Analyze customers’ business needs and develop technical requirements. Prepare technical responses to Requests for Quotes (RFQs). Configure integrated solutions to meet customer needs and implement client solutions. Act as a primary point of contact between customers’ technical staff and the enterprise development/engineering organization. Serve as a technical consultant to the sales team. Drive issue resolution by mobilizing relevant resources, steering technical discussions, and offering expert guidance. Triage, delegate and resolve incident tickets from various teams to address issues or problems with assets for customers and their partners. Assess design, configuration, data flow, and data state issues within a highly complex multi-product provisioning system to identify and resolve potential problems within the data services and database infrastructure. Collaborate with cross-functional teams such as the operations engineering, product management, and customer support teams to address technical challenges and push product development initiatives for a better entertainment experience. Drive continuous improvement through product development, using user experiences to drive enhancement and propose innovative solutions. Create detailed reports tailored to the specific needs of the requester. This position requires 30% national travel throughout the U.S. to perform duties at client locations and have meetings with clients. Background check required.
Work Location: 300 S Wacker Drive Chicago, IL 60606
Rate of Pay: $90,667.00/year
Work Hours: 8 AM to 5 PM
Minimum Qualifications: US Master’s degree or foreign equivalent degree in Computer Science or Information Systems.
Special Skill Requirements: Must have experience in each of the following skills: UX research methods, human-computer interaction, data analytics, software project management, information systems management, information assurance, and database management systems. Experience can be gained through coursework, scholastic achievement, or work experience.
Resume To: Attn: Erica Skibicki
Erica.Skibicki@nextgengr.com
300 S Wacker Dr, STE 1313
Chicago, IL 60606
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